UX Bounty·Performance & Perceived Speed (UX)Assigned

Bill payment failed-delivery and refund review

We are reviewing airtime and data purchases in the Palremit app, where reviewers report being debited without the value arriving. Buy small top-ups, confirm whether they landed, and test how clearly the app handles and refunds any failure. Keep amounts tiny. Use your own phone number.

Required Evidence

3 items required

Video Recording

A screen recording

Screenshot

Screenshots of each purchase and its status

Other

Your delivery-confirmation table (amount, status, delivered, refunded) The transaction history entries For any debit without delivery, the transaction reference Device model, OS version, and app version

Video or screen recording, Screenshots, Other (see requirement description)

Overview

Environment: mainnet

Requirements

Features to Test

Airtime top-up flow
Data bundle purchase flow
Purchase confirmation and status screen
Transaction history entry
Failure and refund handling

Test Scenarios

Airtime: buy a small top-up to your own number -> confirm it actually arrived
Data: buy a small bundle -> confirm delivery
Failure: any purchase that fails or shows unclear status -> check debit and refund

Out of Scope: Crypto deposits, withdrawals, swaps, cards Large-value bill payments
Access Prerequisites: A verified account with a small balance for tiny top-ups Your own phone number on a supported network to receive them
Test Credentials: Testers use their own account. No shared credentials provided
Known Restrictions: Supported networks and billers may vary by country Keep amounts tiny Use only your own phone number

Target Profile

User Type: On a supported mobile network and can confirm airtime and data delivery on your own line

Steps to Follow

Navigation Path

1. Install and sign in to Palremit 2. Complete verification if prompted 3. Open the Bills or Airtime and Data section 4. Start an airtime or data purchase

Test Instructions

1. Buy a small airtime top-up to your own number; log amount, time, and what the app showed 2. Confirm on your phone whether the airtime arrived 3. Repeat with a small data bundle and confirm delivery 4. For any failure, record the status shown, whether you were debited, and whether a refund appeared 5. Check the transaction history entry for each and note whether it matches reality 6. Build a table: amount, status shown, delivered, refunded

Success Criteria

Value that is paid for is delivered, or clearly refunded if not Status shown matches what actually happened Failures give a clear next step, not silence

Questions You Must Answer

Did every purchase you paid for actually arrive?
Was any debit left without delivery or refund?
How clearly did the app communicate a failure?

Conditions

Partial or No-Payment Conditions

Paid in USDC after review and acceptance One reward per accepted slot A few tiny real top-ups, not reimbursed

Additional Notes

Use only your own phone number and account Do not include anyone else's personal data

Privacy & Security

Do not include sensitive information in videos or screenshots.
Do not use personal credentials or share private data in your submission.